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Can't restore your Frameit purchase? What to check

If you’re unable to restore your purchase, please follow these steps:

1. Verify Subscription Account

  • Android

    Open GooglePlay →Tap your avatar → Select “Subscriptions”

    Visit Android Subscription Center

  • iOS Open iPhone Settings → Tap your Apple ID → Select “Subscriptions”
    Check iOS Subscriptions

  • Web Subscription Notice
    ⚠️ Web subscriptions do NOT support automatic purchase restoration
    Use the original email/password from your purchase to log in directly

2. Contact Support

If your subscription is active but restoration still fails:

  1. Prepare:
    • Logged-in email address
    • Screenshot showing subscription validity period
  2. Tap the “Support” button (lower-right corner in app/website)
  3. Add note “Purchase Restoration Help” when sending request

Our team will manually activate your membership access within 24 business hours.